JOB VACANCY At British Council Nigeria [2 Positions]

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Business Assurance Manager

Job Title: Business Assurance Manager

Location: Lagos or Abuja

Pay band: 6

Department: English and Exams

Contract type: Locally Engaged

Duration: Indefinite

Deadline: 27th November, 2020.

Role Purpose

To advocate and advise on corporate and awarding body requirements and risk mitigation measures for all Exams products in designated geographies within the country, resulting in increased levels of compliance and improved risk management.

Opportunities / Challenges:

Ensure corporate and awarding body compliance standards for all products and risk management measures are advocated and embedded throughout the Country in general, and in particular geographies agreed for specific targeted support within Country.
Ensure the exams incident management/response process is embedded in the specific country of focus, so that incidents are managed efficiently, timely and professionally to instil awarding body confidence.

Requirements:

English Proficiency
Degree level education
Experience of contributing to a geographically dispersed team (e.g. across a large country)
Successful demonstration of adhering to corporate and external compliance frameworks and standards.
Involvement in the deployment of business assurance and compliance approaches.
Knowledge of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs.
Good relationship and stakeholder management skills

Desirable:

Professional qualification in related field

Application Closing Date
27th November, 2020.

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Operations Manager, South

Job Title: Operations Manager, South

Location: Lagos, Sub Saharan Africa

Pay band: 7

Department: English and Exams

Contract type: Locally Engaged

Duration: Indefinite

Role Purpose

The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Lagos and Port Harcourt offices.
The post holder will have responsibility for the southern part of country and will also have oversight in this area outside of our main office locations.
- This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.
- The role also will work closely with commercial and business development colleagues in the geography.
Opportunities / Challenges:
- Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
- Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography
- Implementing significant change, with regards to people, process and systems
- Upholding a customer service culture

Requirements:

University Degree in any subject or relevant qualification
Relevant experience of overseeing production of goods / provision of services
Experience of planning and delivery in a fast-paced operational environment at management level
Experience managing large teams
Experience of delivery change and ensuring that new ways of working are embedded

Desirable:

Experience working in an exams environment
Experience leading on delivery of computer-based exams

Application Closing Date
22nd November, 2020.

HOW TO APPLY FOR BOTH POSITIONS:

Interested and qualified candidates should: Click here to apply

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