PalmPay Limited Job Recruitment application portal is now open. PalmPay is an Africa-focused fintech firm, launched in 2019, PalmPay is a mobile payments platform that offers a number of financial services.
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We are recruiting to fill the following positions below:
- Customer Relationship Manager
- Key Account Manager
- POS Aggregator
Customer Relationship Manager
Responsibilities
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Requirements
- B.Sc / B.A in Business Administration or similar field
- Minimum of 3 years experience.
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
Key Account Manager
Responsibilities
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
PalmPay Limited Job Recruitment Requirements
- B.Sc / B.A in Business Administration, sales or relevant field
- Minimum of 3 years experience.
- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation.
POS Aggregator
Job Description
- Identification and onboarding of new aggregators of other platforms
- Monitoring of all aggregators and their sub-Agents performances
- Engagement of aggregators to ensure resolution of issues, complaints and follow through to ensure that issues are resolved urgently
- Terminal Management- Ensure that terminals are deployed to the right aggregators with the highest potential for viability- Follow through on terminal deployment to ensure that only the right agents have terminals and terminals are put to use as soon as they are deployed to aggregators
- Engagement of new ‘orphaned’ aggregators as soon as they are set up to ensure they are mapped to an aggregator manager weekly.
- Leverage WhatsApp groups to share updates, learning tips, and new product offerings to aggregators
Qualification
- Minimum of B.Sc in related fields
Skills Required:
- Must have Sales experience of 3 years and above
- Good communication and selling skills
- Ability to manage a team.
- Banking experience selling or managing POS agency
- Must have a good network of POS agents across Lagos
Application Closing Date
24th August, 2021.
Location: Lagos
Job Type: Full Time
Method of Application
Interested and qualified candidates should send their CV to: hrteam@palmpay.co using the job title as the subject of the mail.
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