International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and Nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide.
About the organization: kindly see https://internationalmedicalcorps.org/
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At International Medical Corps, We are recruiting to fill the position below:
- Complaints and Feedback Mechanism Assistant
- Data Clerk
- Consultant – Promotion of Women’s Equality, Rights and Responsibilities (POWERR)
Complaints and Feedback Mechanism Assistant
Job Title: Complaints and Feedback Mechanism Assistant
Experience: 2 years
Employment Type: Full Time
Job Summary
- The CFM Assistant is responsible for ensuring Community Based Feedback and Response Mechanisms (CBFRM) are in place in all IMC program sites to strengthen the quality and accountability of emergency response as well as upholding the organization’s commitment towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism.**
Tasks and Responsibilities
- Establish and manage the complaint and feedback mechanism for the WFP project.
- Receive complaints and feedback and respond to enquiries at the complaint desk at program sites.
- Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core values are respected.
- Refer program specific complaints to MEAL Officer for follow up.
- Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and IMC core policies are respected.
- Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared on a regular basis.
- Carry out regular community feedback functions, ensuring that all SOPs and IMC core policies are respected.
- Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
- Lodge all feedback, complaints and response in the CFM database.
- Support to ensure complaints are closed within the appropriate timeframe including those reported from the IMC toll free line.
- Ensure CFM database is forwarded to the MEAL officer on monthly basis and important complaints from complaint desks and suggestion boxes reported immediately.
- Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
- Ensure accurate recording of all the data related to the beneficiary.
- Submit internal, and accurate reports to the concerned program focal person. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to Program Manager as received.
- Accurately refer cases internally within the departments of the AAH – with the support of the MEAL Officer- following the standard operating procedures set for the referral system within IMC.
- Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the projects. Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
- Manage the complaint and feedback mechanism in accordance with the country mission’s specific to AAP and CHS commitments.
- Liaise with local authorities and community leaders to support the resolution of complaints.
- Perform other duties and responsibilities as required that may be assigned from time by supervisors.
Qualifications and Experience
- Bachelor’s degree in Management, Social Research, Development Studies or a related field or comparable addition to experience.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
- Previous experience of working with NGOs.
- Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
- Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
- Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
- Ethical, focused on treating complainants/ community fairly and culturally sensitive.
- Innovative and solutions-oriented.
- Building collaborative relationships with beneficiaries and the community.
- Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
- Sound analytical, conceptual and strategic thinking skills.
- Excellent communication skills and experience in report writing.
- Proficiency in English, Hausa and Kanuri languages both spoken and written.
- Understanding of monitoring processes, learning, adaptation and evaluation
- Qualified female candidates are strongly encouraged to apply.
Equal Opportunities
- International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
Prevention of Sexual Exploitation and Abuse:
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
Compliance & Ethics:
- Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.
Application Closing Date
14th March, 2021.
Data Clerk
Job Title: Data Clerk
Experience:
Employment Type: Full Time
Summary Job Summary
- Reporting directly to the MEAL Officer, the selected candidate will work as part of a team to implement the Blanket Supplementary Feeding Program (BSFP) to Pregnant and Lactating women and Children below 2 years and General Food Distribution in-kind and Cash-based transfers to vulnerable populations in MMC and Gubio LGAs while performing a number of duties aimed at ensuring that the program data is well recorded, stored and reported.
- He/She will control the flow of data, monitor the field reports and submission as well as facilitate sharing of field program reports.
Responsibilities
Monitoring and Reporting:
- To work in close collaboration with the project team to coordinate any needs assessment and beneficiary registration for the food and cash assistance programs.
- To work with distribution team leaders and update beneficiary registry on a regular basis tracking new arrivals and exits from the programs.
- To liaise with the food and cash distribution teams and compile daily distribution reports and transmit to WFP focal points,
- Maintain and update database for the food and cash assistance project in MMC and Gubio and ensure data entry is completed and correct.
- Contribute to development of the monthly program report.
- Work in collaboration with the distribution team to keep track of beneficiary feedback, complaint mechanism and records.
- Coordinate the Post-distribution monitoring and dissemination of results.
- Validate Food requests from the distribution teams against the beneficiary registry.
- Work with program team, M&E team to document successes, best practice and/or lessons learnt throughout the program implementation.**
Communication and Teamwork:
- Ensure good communication with the program team.
- Facilitate harmonious working relationship with partners, beneficiaries and other stakeholders.
- Report problems encountered in the center or within the team to the Supervisor.
- Propose solution to solve any problem faced and report them to the Supervisor.
- Participate actively in regular staff and program review meetings.
- Prepare weekly team’s work schedule and submit to the Programme Manager.
- Any other duties that may be assigned from time by supervisors.
Qualifications and Experience
- Bachelor Degree Science (or a higher diploma with at least 2 years’ experience) in Computer, Monitoring and Evaluation, Social sciences, Health Management or any health related discipline and
- At least two years of professional experience in food and cash assistance interventions. Experience in North East Nigeria is an added advantage.
Required Skills:
- Good knowledge and experience with different data entry management software within a humanitarian organization.
- Good computer skills especially Word and Excel, access. Knowledge of other databases preferred.
- Good human relations and diplomacy.
- Analytical capacity.
- Capacity to organize work.
- Demonstrated strategic thinking and analytical skills.
- Attention to detail.
- Good knowledge of English (reading, writing, speaking). Knowledge of Hausa is an added advantage.
- Capacity to work under stressful situations.
- Strong organizational and time management skills and capacity to coordinate work across multiple departments.
- Experience living in remote or isolated work stations, or insecure locations.
Equal Opportunities
- International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
Prevention of Sexual Exploitation and Abuse:
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
Compliance & Ethics:
- Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.
Application Closing Date
14th March, 2021.
Consultant – Promotion of Women’s Equality, Rights and Responsibilities (POWER)
Job Title: Consultant – Promotion of Women’s Equality, Rights and Responsibilities (POWER)
Experience:
Employment Type: Full Time
Detailed Description
- International Medical Corps (IMC), an international non-governmental organization with the main office in Abuja (Plot 882, Olu Awotesu Street off Idris Ibrahim Crescent, Jabi Abuja, FCT) and a sub-office in Maiduguri (located at Plot 87, Damboa Street, off Circular Road, Old GRA, Maiduguri, Borno State) intends to enter into a sub-award/grants for the implementation of key activities under its Gender-Based Violence (GBV) project entitled: “PROMOTION OF WOMEN’S EQUALITY, RIGHTS AND RESPONSIBILITIES (POWERR)” funded by the Government of the Netherlands. To this end, International Medical Corps is seeking applications from qualified women-focused or women-right organizations interested in implementing activities described in this solicitation.
- Through this Request for Applications (RFA), IMC is seeking Full Applications for competitive grants, for the implementation of activities that sustain and scale up GBV prevention and response interventions in Borno State.
- Eligible organizations are invited to submit a full application, detailed budget, and budget notes that meet the requirements of this RFA, which directly relates to the PROMOTION OF WOMEN’S EQUALITY RIGHTS AND RESPONSIBILITIES (POWERR) project, whereas all proposed activities must respond to the goals and objectives of the project and contains expected outcomes and results linked to the program’s results framework. Each organization can submit only one application under this RFA. The successful organization will be awarded and will implement the sub-grant in accordance with the Government of Netherlands regulations governing grants under cost-reimbursement agreements, as well as IMC’s internal sub-award/grant management policies.
- Faith-based organizations will receive equal opportunity for funding in accordance with the mandated guidelines laid out in ADS 303.3.28 except for faith-based organizations whose objectives are for discriminatory and religious purposes, and whose main objective of the grant is of a religious nature.
- Awarding of grants is pending funding availability. Implementation of the grants is expected to start in early April 2021.
Requirement
- Applicants must be Nigerian with a long time presence in Borno State, recognized as active in the State, legally registered and recognized under the laws of the Federal Government of Nigeria, and must be in compliance with all relevant applicable laws and regulations in accordance with Section IV of this RFA.
Application Closing Date
12th March, 2021.
Note
- An e-mail will be sent to you when the application is received.
- Please do not e-mail an application more than once unless you receive an email response that asks you to re-send it.
- If you are sending multiple files, please attach them to one e-mail.
- If you have questions about any part of this Request for Application, please send an e-mail to imcnigeriasubgrant@internationalmedicalcorps.org
- Applicant organizations will be notified whether they’ve been selected to be a sub-recipient or not upon the completion of the process.
How To Apply: Interested and qualified candidates should send their Applications to: imcnigeriasubgrant@internationalmedicalcorps.org using the “Job Title” as the subject of the email.
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