The Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
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We are recruiting to fill the following positions below:
- Geographic Information Systems Officer
- Contact Centre Manager
Geographic Information Systems Officer
Location: Lagos
Job Type: Full time
Contact Person: Geographic Information Systems Coordinator
Description
- Designing, implementing, customizing and maintaining Utility (electricity) specific GIS.
- Providing quality control concerning discipline-specific in-house data capture (data conversion), the evaluation of data acquired from the field and network database construction.
- Developing, maintaining and updating the Business Unit GIS databases for planning, monitoring and decision-making purposes.
- Manipulating GIS data to create information products to meet electricity distribution and marketing needs.
- Developing and applying GIS analysis solutions to meet the overall business needs.
- Serving as the GIS technical lead and point of contact on GIS and related matters at the BU level.
- Capture GIS data in different formats using GPS, electronic data recorders, digitizers, and other means.
- Download, convert and upload GIS data available from internal and external sources to make them user-friendly.
- Catalogue and inventory GIS data, including metadata creation.
- Input, update and maintain GIS databases, including backups and also maintaining linkages to other databases.
- Perform GIS spatial analyses.
- Capture and update network data as regards new or previously uncaptured customers, network components and so on.
- Create map layouts and views and generate maps and reports.
- Develop new applications and train others in the use of these applications.
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
- Assist in carrying out any other duties as requested by the Head of Department.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Contact Centre Manager
Location: Lagos
Job Type: Full time
Reporting To: Head Customer Care
Minimum Qualifications
- 1st Degree in a Social Science or other relevant course
- Minimum of 6 years relevant work experience supervising a Contact Centre
Technical Competencies:
- Ability to communicate professionally via different platforms (Email, Live-chat & Social Media)
- Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
- Hands-on experience with several Telephony applications (Avaya etc.)
- Proficiency in the use of the Microsoft office suite.
- Customer-centric skills
- Trouble shooting skills
- Excellent Analytical skills for reporting
- Superior Call handling skills
- Excellent Writing skills with competence in drafting responses, communique and feedback
Behavioural Competencies:
- Good mentorship skills
- Good Leadership skills
- Ability to coordinate diverse teams
- Ability to relate professionally with customers, colleagues and other stakeholders
- Basic understanding of at least 2 local dialects
Ikeja Electricity Distribution Company Recruitment Application Closing Date
16th July 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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