Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations.
About the organization: kindly see https://www.citigroup.com/citi/about/countries-and-jurisdictions/nigeria.html
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At Citibank Nigeria Limited our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
We are recruiting to fill the position below:
- Business Manager
- Teller Recruitment (Graduate & Exp.)
Business Manager
Job Title: Business Manager
Location: Lagos
Experience: 4 – 5 years
Job Req ID: 21266135
Job Purpose
- Maximizing the profitability of all customer coverage (across all product categories) covering both the GSG and GCB businesses.
Major Objectives
- Analysis of industry behavior needs (specific), economics (interest & exchange rates, cycles), geo-political changes and then positioning Citigroup products at the disposal of the client.
- Maximizing cross sell in portfolios in conjunction with relationship managers.
- Aligning portfolios products in conjunction with relationship managers with trends in the market place.
- Ensuring that the management information system is accurate, meaningful and that users are trained.
- Assist the GCB Head to develop group’s goals and monitor performance against expectation.
- Design and standardize an information framework for business performance management in GCB.
- Advise on tax and accounting issues in transaction structuring and strategy formulation.
- Preparing plan financials as part of annual EMEA budget process and tracking of performance against budget by product and customer coverage.
Impact of position on Citigroup:
- Responsible for financial tracking which reflects Citigroup’s reporting.
- Creates focus on portfolio & client profitability.
- Improve condition of balance sheet and return on assets.
- Quality focus on providing the right products/solutions to clients.
- Assisting the GCB Head in understanding the management accounts.
Key Responsibilities
- Ensuring that the management information system is accurate, meaningful and that users are trained.
- Liaising with relationship managers on their portfolios and product performance against plan.
- Analysis of industry behavior, needs (specific), economics (interest & exchange rates, cycles), geo-political changes and then positioning Citigroup products at the disposal of the client.
- Analysis with the assistance of Credit of the effects of industrial changes, geo-political changes and economic swings on the client.
- Aligning portfolios products in conjunction with relationship managers with trends in the market place.
- Creation of early warning signals for customers identified as potential flight risk.
- Active management of the customer coverage model together with the product areas and relationship managers.
- Provide support for GCB planning and coordinate GCB related corporate reporting (cluster and GCB)
- Monitor and communicate developments in financial systems and accounting procedures and their impact on GCB.
Person Specification
Qualifications:
- A BSc / BA degree.
- A postgraduate degree and relevant professional qualifications will be an added advantage.
Skills & Experience:
- Minimum of 4 to 5 years post qualification experience
- Banking knowledge is a pre-requisite.
- Understanding of key products and services as well as the mechanics.
- Basic understanding of Treasury, derivative products and investment banking would be advantageous.
- Strong understanding of how management information in a multidimensional database works.
- Ability to create such models and enhance them as per user request is essential.
- Understanding of CitiVision revenue reporting dynamics is key.
- The incumbent should show business acumen when analyzing customer product needs and comparing it to other customers in the industry.
- Knowledge management experience would be advantageous.
- The incumbent must also show the ability to communicate with peers, juniors and seniors.
- He or she must be able to make decisions and follow through without the consistent monitoring by the GCB Head.
Thinking complexities:
- Unstructured environment with little peer involvement. Focus is on business integration and analysis of the performance of the business. Suggestions to improve the business may not be taken correctly and co-operation of seniors, relationship managers and various departments might be onerous and time consuming. Guidance on teamwork and what is best for the business is important for the incumbent to understand.
- Translating environmental trends/events into revenue and expense impact.
Teller Recruitment (Graduate & Exp.)
Job Title: Teller Recruitment (Graduate & Exp.)
Location: Lagos
Experience: 1 – 3 years
Job Req ID: 21260728
Overview
- Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication.
- Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.
Description
- The Teller is an entry-level position responsible for assisting with the execution of branch activities, including the day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.
- The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Responsibilities
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
- Identify referral opportunities for new products and services based on client’s financial goals
- Educate clients on digital and self-service opportunitties offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
- Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Qualifications
- Bachelor’s Degree in any field.
- 1-3 years relevant experience
- Demonstrated sales and customer service or experience
- Money handling experience
- Effective problem-solving communication skills
- Ability to work well in a team-oriented environment.
Success Profile:
- Customer-focused
- Enthusiastic
- Quick thinking
- Adaptable
- Efficient
- Digitally savvy.
How to Apply: Interested and qualified candidates should Click the link below to apply
Business Manager
Teller Recruitment (Graduate & Exp.)
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