Basic Consumer Kash Ebonyi Cooperative Society Limited is the second largest co-operative in Nigeria with more than 2 million active memebrs and about 2800 staff strength. loifting raised hands through financial instruments.
About the organization: kindly see
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At Basic Consumer Kash Ebonyi Cooperative Society Limited, We are recruiting to fill the position below:
- Customer Service Representative
- Loan Officer
- Graduate Intern
Customer Service Representative
Job Title: Customer Service Representative
Location: Abakiliki, Afikpo, Onueke, Ishielu, IVO – Ebonyi
Experience:
Employment Type: Full-time
Job Description
- We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements
- High school diploma, general education degree, or equivalent.
- Must have 2-5 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Application Closing Date
30th April, 2021.
Customer Service Representative
Job Title: Customer Service Representative
Location: Abakiliki, Afikpo, Onueke, Ishielu, IVO – Ebonyi
Experience:
Employment Type: Full-time
Job Description
- We are looking for a Loan Officer to evaluate, authorize approval or deny loan applications for people or for business. You will act as liaison between customers and our financial institution and you will help qualified applicants acquire loans in a timely manner.
Responsibilities
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans
- Communicate with clients either to request or to provide information
- Justify decisions (approvals/rejections) and report on them
- Complete loan contracts and counsel clients on policies and restrictions
- Update job knowledge on types of loans and other financial services
- Maintain and update account records
- Assess customer needs, explore all options and introduce different types of loans
- Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout theunderwriting process
- Οperate in compliance with laws and regulations and adhere to lending compliance guidelines
Requirements
- BS degree in Finance, Economics or a related field with 2-5 years experience.
- Proven working experience as a Loan Officer
- Familiarity with computers and banking applications/software
- Solid understanding of direct/indirect lending products and practices
- Excellent communication and interpersonal skills
- Customer satisfaction orientation and sales competencies
- Ability to work in a goal oriented environment
Application Closing Date
30th May, 2021.
Customer Service Representative
Job Title: Customer Service Representative
Location: Abakiliki, Afikpo, Onueke, Ishielu, IVO – Ebonyi
Experience:
Employment Type: Full-time
Job Description
- We are looking for a dynamic, energetic intern who is eager to learn about our company by assisting various departments. You will be working closely with our team to conduct research, capture data and attend meetings where you will be asked to take minutes.
- To be successful as an Intern, you should be willing to help with any tasks assigned by a supervisor. You will be involved in upcoming projects as well as assisting with current campaigns.
Responsibilities
- Fulfill tasks set out by supervisors from several departments.
- Attend meetings and take minutes.
- Perform research at a supervisor’s request.
- Update social media platforms and write copy for posts.
- Create images for social media posts.
Requirements
- Qualification: Bachelor’s Degree
- Experience: 0 – 2
- A recent graduate.
- Eager to learn and work with various departments in the company.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office.
- Marketing and good communication skill
- Ability to convincily sell a product
- Ability to multitask.
- Cope well under pressure.