9mobile – 9 Job Positions (Apply Online)

9mobile is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to provide a broad range of telecommunication services across the nation.

About the organization: kindly see https://9mobile.com.ng/

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At 9mobile, We are recruiting to fill the position below:

1. Engineer, NOC
2. Engineer, Service Performance
3. Specialist, Solution Development
4. Senior Engineer, Packet Switch VAS
5. Specialist, Cloud Management
6. Manager, Solution Architecture
7. Manager, Build to Operate (B2O)
8. Senior Engineer, CS / VAS
9. Manager, Data Analytics

Engineer, NOC

Job Title: Engineer, NOC

Location: Abuja

Experience: 3 years

Employment Type: Full Time

Job ID: IRC4026

Job Summary

• Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

• 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
• Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
• Follow-up with resolver teams for resolution of network faults and incidents
• Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
• Provision of support for troubleshooting of POF and COF for network incidents
• Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
• Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
• Provision of regular periodic updates on all network faults and incidents
• Send notifications for planned/unplanned outages to all stakeholders
• Provide operations primary point of interface for enterprise customers and partners
• Conduct initial demarcation of enterprise customers and partners complaints
• Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
• Work with back office to ensure visibility of all network nodes
• Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
• Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools (advantage)

Skills:

• Personal Effectiveness
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Engineer, Service Performance

Job Title: Engineer, Service Performance

Location: Abuja

Experience: 2 years

Employment Type: Full Time

Job ID: IRC4029

Job Summary

• Monitoring, reporting and analysis of network key performance indicators.

Principal Functions

• 24/7 real-time monitoring of network key performance indicators
• Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
• Flagging of degraded network key performance indicators for resolution
• Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
• Tracking and reporting of KPI for new technical features and equipment deployment
• Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution
• Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
• Generation of OPCOM reports and other network reports
• Support reconciliation of KPI figures with 9mobile service providers and customers.
• Handling periodic and ad hoc reports for Network Operations
• Perform other duties as assigned by the Head, NOC & BSS

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

• Network availability and capacitymanagement
• Network administration
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills:

• Communication
• Analytical skills
• Personal Effectiveness
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Specialist, Solution Development

Job Title: Specialist, Solution Development

Location: Lagos

Experience: 4 – 6 years

Employment Type: Full Time

Job ID: IRC4032

Job Summary

• Develop and design products and services as described in the BRD and provide technical support to products and services team and any other team within the organization that require special support for their operation, in delivering an efficient software design, dimensioning, and architecture.

Principal Functions

• Participate in the development and customization of innovative services and/or enhancements to existing Enterprise and VAS services.
• Manage the process of installing and configuring value added services that have been developed.
• Review software design specifications and ensure that the unified modelling diagrams are correctly designed according to the requirements of the service/application that is being developed.
• Conduct post implementation check to ascertain the benefit of new products or technology change on the service creation platform
• Ensure that all identified bugs are fixed according to the SLA.
• Investigate new technologies that could enhance the performance of the VAS Development Middleware Layer.
• Liaise with  Products and Services , Enterprise solution, VAS  Operation and other units where required
• Provide critical inputs relating to hardware dimensioning and capacity planning during budget cycles
• Increase subscribers satisfaction by improving the overall service development and deployments quality
• Conduct effective technical feasibility studies and impact analysis for new features and services within the VAS Development  environment
• Support the provisioning of service capacity in the VAS Development environment before introduction of new services
• Manage and support the design of service delivery platform as well as service creation middleware strategies
• Perform technology investigations into topics related to core service delivery platform design and performance
• Support and advise on preparation and deployment of pre-requisites for project deliverables
• Provide technical planning and optimization support to assist  in service and product rollout
• Provide end-to-end support in integration and input requirements for the deployment of new applications
• Liaise with internal stakeholders to ensure optimization tasks are achieved
• Proactively help VAS Development team identify and collect required inputs for service and product development tasks
• Participate in the process to establish application and systems requirements for new projects or enhancements to existing services.
• Prepare and/or review functional and technical specifications for products/services
• Liaise with 3rd party vendors during project development to review progress
• Prepare and deploy pre-requisites for project deliverables.
• Perform any other duties or responsibilities assigned by Manager, Enterprise Solution Development.

Educational Requirements

• First Degree from a recognised University
• Four (4) to Six (6) years relevant work experience

Experience, Skills & Competencies
Knowledge:

• IP Technologies
• Software development skill
• Expert skill in Nodejs, Spring Boot,PHP, Reactjs and Python
• Technology Management
• Telecommunications & Mobile NetworkStandards & Specifications

Skills:

• Problem Solving Skills
• Communication
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Senior Engineer, Packet Switch VAS

Job Title: Senior Engineer, Packet Switch VAS

Location: Abuja

Experience: 4 – 6 years

Employment Type: Full Time

Job ID: IRC4053

Job Summary

• Operate, maintain, and administer PS VAS platforms/ systems to ensure 24/7 availability and stability.

Principal Functions

• Perform a comprehensive PS VAS fault/failure/alarm analysis for identifying / determining the root cause of each fault that could potentially escalate to a higher level of alarm.
• Perform O and M related tasks on VAS equipment’s and proactive measures to identify both obvious and non-obvious problems that may potentially be raised to certain severs.
• Ensure proper maintenance of all PS VAS nodes, effect on all necessary hardware and software changes to ensure quality output of the systems
• Analyse the daily generated alarms and error logs, report, symptoms and proactively resolve it to prevent it from becoming a potential problem
• Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
• Analyze fault from any available output such as NMS , reported customer complaints etc.
• Produce trouble ticket for relevant party (e.g. vendor) with detailed description on any identified problems
• Ensure all PS VAS equipment and services are well maintained and properly operated.
• Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
• Perform any other duty as assigned by the Line Manager, PS VAS Operations.

Educational Requirements

• First Degree in Electrical Electronic Engineering / Telecommunication Engineering / Computer Engineering or a related field
• Four (4) to Six (6) year work experience

Experience,Skills & Competencies
Knowledge:

• IP Technologies
• Service Continuity Management, Monitoring and Control

Skills:

• Communication
• Delegation / Supervisory

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Specialist, Cloud ManagementS

Job Title: Specialist, Cloud Management

Location: Lagos

Experience: 4 – 6 years

Employment Type: Full Time

Job ID: IRC4034

Job Summary

• Responsible for designing, developing and delivering Cloud based solutions for EMTS through secure and lean practices using built-for-cloud strategies.
• Support teams, projects, and the business in the delivery and management of services on Cloud Infrastructure through architecture and design.

Principal Functions
Tactical:

• Act as an ambassador for Cloud Infrastructure platforms by assisting with the design and delivery of cloud-based services through automation and continuous improvement.
• Responsible for integrating new cloud services (applications and infrastructure) into the organization’s portfolio of internal systems and existing cloud services.
• Collaborates with technology brokers and external providers to understand new cloud services and integration technologies and their implications for the organization.
• Partner with technical teams and senior architects to analyse technical and non-technical requirements to build cloud-based solutions.
• Support the Cloud Operations by ensuring that services on Cloud Infrastructure are designed reliably, securely, whilst performing effectively and efficiently
• Responsible for the design and implementation of Cloud based services running on Cloud Infrastructure and ensuring that it meets the business objectives and adhere to service level agreements (SLA)
• Work closely with Strategy and Project teams to ensure Cloud solutions are aligned with EMTS strategic goals
• Execute knowledge transfer activities to ensure smooth project transition to the support organizations, and participate, in a consultative capacity, in problem management to ensure a stable environment.
• Collaborate with functional and technical team members to develop deployment strategies for existing and new Cloud solutions
• Provide visibility of performance, cost, and the security of Cloud Infrastructure and services.
• Coordinate Technical specifications(design), development, unit testing, deployment, support, coordination of tasks and resources related to integration service/product areas.
• Drive continuous improvement, continuous delivery, and lean practices within the Cloud Infrastructure team.
• Documenting standards and best practices for use across IT and the business.
• Identifying emerging technology solutions that reduce cost, increase efficiencies, enhance capabilities, reduce risk and improve security
• Ensure that all Cloud technology directions create a positive customer experience
• Be accountable for the reliability and security of Cloud Infrastructure and services
• Review and identify ways to improve performance and stability of services and applications running on Cloud Infrastructure through continuous improvement and automation.

Educational Requirements

• First Degree or equivalent in Computer Science / Engineering, Electrical / Electronic Engineering or other Numerate Science.
• Up to Four (4) years relevant work experience, with Minimum 2 year experience with cloud-based architecture and implementation
• Strong working knowledge of cloud architectures; including AWS, Azure, or other cloud service providers
• Experience of Cloud pricing and commercial models; including Azure, AWS, or other cloud service providers
• Experience in leading discussions on business outcomes, requirements, and value
• Significant experience delivering and supporting Cloud Infrastructure and cloud-based applications
• Relevant experience with the creation and deployment of AWS cloud formation and/or Azure ARM templates through automation
• Communicates clearly and concisely, presents ideas in user-friendly language and has strong presentation and interpersonal skills.
• Experience with automating Cloud Security best practices and frameworks
• Well versed in cloud cost optimization techniques and strategies
• Able to conduct workshops to develop and design solutions
• Understanding operational environments with respect to incident and problem management
• Experience working in an agile environment.

Experience, Skills & Competencies:
Skills:

• High level of both written and verbal communications skills, ability to gain clear agreement and commitment from others
• Think strategically about business, product, and technical challenges
• Effective influencing skills, with groups not directly working for you
• Automating infrastructure and application solutions on Cloud platforms through templating and code (e.g: cloud formation, Azure ARM templates)
• Ability to code/script in technologies required for the Cloud platforms (e.g: Powershell, Python, json/yaml)
• Ability to automate monitoring and notification solutions
• Ability to perform frequent, incremental code changes through testing and deployment
• Experience with continuous integration(“CI”), continuous deployment (“CD”) methodologies and version control toolsets
• Strong Linux and/or Windows System Administration Skills
• Familiarity with a broad range of enterprise infrastructure and application products
• Knowledge in Networking, Security, Storage and Container based technologies
• Ability to identify and change platforms where opportunities are identified
• High level of documentation and knowledge management.
• Conduct quick technical feasibility and proposal development for workloads on Cloud platforms.

Manager, Solution Architecture

Job Title: Manager, Solution Architecture

Location: Lagos

Experience: 6 years

Employment Type: Full Time

Job ID: IRC4060

Job Summary

• Lead and coordinate the planning, analysis and design of multi-domain Information Technology solutions to engender a world class and extensible architecture providing platforms for sustainable business capabilities in a fast-paced telecommunications environment.
• Responsible for identifying the strategic imperatives for IT and the translation of business requirements into set of technical specifications for the selection, design and implementation of fit for purpose IT Solutions.

Principal Functions
Strategic &Tactical:

• Coordinate the process for translating business requirement into technical specifications and ensuring alignment.
• Coordinate the development and maintenance of the roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.

Operational:

• Guide technology decisions, ensuring alignment with business objectives and established architecture principles& standards.
• Support the establishment and enforcement of architecture principles and standards through the platform of the Architecture Review Board and other architecture governance processes.   Coordinate the activities of the Architecture Review Board.
• Review and recommend approval for IT solution design proposals as prerequisite for solution build and implementation.  Validate compliance to architecture principles at key development checkpoints for solutions in development on the one hand and changes to those in production on the other
• Responsible for business process optimization and integration, covering enterprise application integration and enterprise data integration (EAI & EDI) within both internal and external contexts
• Enable enterprise agility i.e. facilitate quick response to market dynamics and adoption of new Develop and maintain a roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.
• Ensure all technical documents related to a project is compiled in accordance with IT Architectural Policy and best practices.
• Support the technology planning team is the definition of processes and frameworks for managing capacity-infrastructure and application licenses.
• Support the technology planning team in the production of capacity plans to proactively meet the demand on the IT organization to ensure that the business is adequately positioned to respond to internal/external demand in a consistently efficient and effective manner.
• Provide technical leadership for the implementation and integration of assigned IT projects
• Responsible for the design of fit-for-purpose solutions to solve business problems by facilitating design workshops with key stakeholders with strong emphasis on business value, risk and on time to value
• Own assigned project technical deliverable and ensure delivery to acceptable quality standard
• Facilitate and oversee the definition and testing of interfaces for systems integration within assigned project.

Educational Requirements

• First degree or equivalent in Electrical / Electronic Engineering, Computer Science / Engineering or other Numerate Science.
• Minimum 6 year post National Service work experience, with at least 4 years experience as a Solution Integrator or Architect.
• Postgraduate/professional qualifications in related fields will be an added advantage.
• Knowledge of Architecture methodologies, standards, frameworks and tools (TOGAF, ZACHMAN, UML,  etc.)
• Experienced in working with diverse teams of 5 or more people in dynamic and rapidly changing environments.
• Experience in multiple, diverse technology environments and domains including technical infrastructure, application development/management, middleware, database management, and operations.
• Understanding of telecommunication business and technology model/architecture.
• Understanding and experience across the solution implementation lifecycle.
• Experience in planning, building and running telecom BSS/OSS and related platforms are an added advantage.
• Very good conceptual and analytical thinking
• Excellent Verbal, Interpersonal, presentation and communication skills.

Manager, Build to Operate (B2O)

Job Title: Manager, Build to Operate (B2O)

Location: Lagos

Experience: 6 years

Employment Type: Full Time

Job ID: IRC4059

Job Summary

• This role will work across departments while taking responsibility for planning and executing the quality assurance, measurement, and audit functions to ensure fulfilment of deliveries as stipulated in requirements, and to ensure adherence to 9mobile’s Quality standards on projects, products and other deliveries within the IT organization.

Principal Functions
Tactical:

• Keep abreast of global and local best practices as it relates to solution delivery, software testing, customer experience management & customer satisfaction.
• Continuous review of the project, BAU and product development end-to-end processes from ideation to delivery to solution/product retirement, make recommendations for improvement and implement approved initiatives to enhance business efficiency and customer experience.
• Ensure deliveries comply with industry benchmarked quality standards.
• Establish and maintain relationships with key internal and external stakeholders.

Operational:

• Oversee end to end solution delivery processes and assure quality of requirements delivered utilizing the various layers of testing (SIT, Performance, E2E, UAT) while maintaining adequate logs of issues encountered for continuous improvement.
• Monitor product roadmap, review concepts vis-a-vis customer journey map to infuse alignment of customer experience practices into product design and implementation.
• As part of the Quality Assurance process, ensure that customer experience requirements are captured in product implementation and validated.
• Responsible for PQA in strategic projects.
• Manage process frameworks, templates, checklists, documents, and performance.
• Assist Head QA in development, constant review and implementation of project-related quality framework, policies, and procedures.
• Responsible for the transitioning process of the solutions from delivery to post-delivery management to ensure solution quality is maintained.
• Work with program stakeholders across IT to ensure delivery change documentation is published to expected quality standards.
• Liaise with change managers to ensure key stakeholders and user communities are engaged and are correctly informed prior to change deployments to proactively avoid post go-live issues.
• Engage release leads, developers, and technical teams to create, test and stage production deployment for all approved changes.
• Identify, influence, and lead the implementation of best practice initiatives that contribute to the overall team improvement on the efficiency and effectiveness.
• Assist Head QA in translating IT Governance and Quality strategy and plans into specific improvement programs / projects.
• Attend team / departmental meetings as required, drive actions to delivery.
• Perform any other duties as assigned by the Head, QA.

Educational Requirements

• Minimum Six years (6) relevant experience in Quality Management / Assurance Role in IT / Telecom industry.
• Master’s or Bachelor’s degree in IT, Business Management or a related discipline preferred.
• Advanced knowledge of Software Testing theories and practices.

Experience,Skills & Competencies
Certification and advanced knowledge of at least two of the standards:

• Services ITIL ISO2000, Software ISO / IEC12207-2008, ISEB
• PMP / Prince 2.
• Knowledge and experience of Microsoft packages, including Microsoft Project, MS Office
• Oracle Database: SQL Fundamentals
• ISTQB / ISEB Certified Tester Intermediate Level (CTFL), BCS
• ISTQB / ISEB Certified Tester Foundation Level (CTFL), BCS
• ISO 9001:2015.

Interpersonal Skills:

• Good multi-tasker with ability to work under pressure and strict deadlines.
• A customer-focused individual, good communicator and team player.
• Leadership.

Senior Engineer, CS / VASO)

Job Title: Senior Engineer, CS / VAS

Location: Abuja

Experience: 6 years

Employment Type: Full Time

Job ID: IRC4057

Job Summary  

• Operate, maintain and administer VAS platforms / systems to ensure constant (24 hours) availability and stability.

Principal Functions

• Put in place concrete measures to ensure 99.99% network availability of CS VAS nodes
• Work closely with vendors in the testing, implementation, and maintenance of services as required by the business (Commercial and Marketing requirements)
• Perform comprehensive analysis of faults/failures on CS VAS nodes to determine the root cause and conduct corrective action for permanent resolution in a timely manner
• Ensure all CS VAS equipment and services are properly operated and well maintained
• Collaborate in configuration management to ensure proper implementation
• Analyze daily generated alarms and error logs, report, symptoms and implement proactive measure
• Serve as interface between service vendors and Etisalat (EMTS) Nigeria on CS VAS related activities
• Work closely with other stake holders(products & services, customer care and Network Planning) to deliver quality value added services.
• Develop and apply a high level of skills, knowledge and standards and stay current with business and industry trends.
• Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
• Apply a proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
• Perform other duties as assigned by the Manager, CS VAS

Educational Requirements 

• First degree in Electrical Electronic Engineering  / Telecommunication Engineering / Computer Engineering or a related field
• Four (4) to Six (6) year work experience

Experience,Skills & Competencies
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies

Skills:

• Teaming
• Delegation / Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Manager, Data Analytics

Job Title: Manager, Data Analytics

Location: Lagos

Experience: 

Employment Type: Full Time

Job ID: IRC4058

Job Summary

• Lead the use of advanced data modeling, predictive modeling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes
• Ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics.

Principal Functions

• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Design and build technical processes to address business issues.
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
• Recruit, train, develop and supervise analyst-level employees.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
• Oversee the data / report requests process: tracking requests submitted, prioritization, approval, etc.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Anticipate future demands of initiatives related to people, technology, budget and business within your department and design / implement solutions to meet these needs.
• Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
• Carry out other duties as instructed by Head of IT Architecture & Planning

Educational Requirements   

• Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 years of experience in a position monitoring, managing, manipulating and drawing insights from data, and someone with at least 3 years of experience leading a team. The right candidate will also be proficient and experienced with the following tools / programs:
  • Strong programming skills with querying languages: SLQ, SAS, etc.
  • Experience with big data tools: Teradata, Aster, Hadoop, etc.
  • Experience with testing tools such as Adobe Test & Target
  • Experience with data visualization tools: Tableau, Raw, chart.js, etc.
  • Experience with Adobe Analytics and other analytics tools
  • C, C++, JAVA, or other programming languages
• Experience with Excel, Word, and PowerPoint.
• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
• Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
• Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.
• Experience writing advanced SAS code statements, models, and macros.
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
• Strong problem solving, quantitative and analytical abilities.
• Strong ability to plan and manage numerous processes, people and projects simultaneously.
• Excellent communication, collaboration and delegation skills

How To Apply: Interested and qualified candidates should click the link below to apply:

Engineer NOC

Engineer.Service Performance

Specialist.Solution Development

Senior Engineer.Packet Switch VAS

Specialist.Cloud Management

Manager, Solution Architecture

Manager.Build to Operate (B2O)

Senior Engineer.CS/VAS

Manager, Data Analytics

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